hipping Policy

At Veluna, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days. During periods of high demand, processing may take slightly longer.

Once your order has been processed, you'll receive a confirmation email with tracking information as soon as it's available.

Shipping Times

Estimated delivery time is 7–15 business days after your order has been processed.

Please note that shipping times are estimates and may vary due to factors outside of our control, including carrier delays, weather conditions, customs processing, or peak holiday seasons.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your package every step of the way.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Veluna is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact our support team. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Questions?

If you have any questions regarding your order or shipping status, please don't hesitate to contact our customer support team. We're always happy to help.