Shipping policy
SHIPPING POLICY
Last updated: August 16, 2026
ORDER PROCESSING
Orders are normally processed within 1–4 business days. Business days do not include weekends or recognized holidays.
During product launches, restocks, viral demand, or unusually high order volume, processing may require 3–7 business days. Orders are processed in the order received.
ESTIMATED DELIVERY
After processing and dispatch, standard delivery typically takes 6–10 business days.
Most customers should receive their order within approximately 7–14 business days from the purchase date. International, remote-area, and customs-affected deliveries may take longer.
These timeframes are good-faith estimates rather than guaranteed delivery dates.
ORDER TRACKING
A shipping confirmation will be emailed when tracking becomes available. Tracking information may require 2–5 business days to display its first carrier scan or update.
A temporary lack of tracking movement does not necessarily mean the package is lost. Packages may continue moving between carrier facilities before the next scan appears.
POSSIBLE DELAYS
Although most orders arrive within the estimated window, delays may occur because of:
• High order volume or unexpected demand
• Supplier or inventory delays
• Carrier congestion or routing disruptions
• Weather, natural events, or holidays
• Customs inspections or import processing
• Incorrect or incomplete shipping information
• Events outside our reasonable control
If we determine that an order cannot ship within the timeframe originally provided, we will contact the customer with an updated estimated shipment date and the available option to continue waiting or cancel the unshipped order for a full refund.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address. Contact support@glowwestern.com immediately if a correction is needed.
Address changes cannot be guaranteed once fulfillment begins. Glow Western is not responsible for losses caused by an incorrect or incomplete address submitted by the customer.
DELIVERED PACKAGES
Carrier tracking showing “delivered” is considered evidence of delivery to the address provided at checkout. If tracking shows delivered but you cannot locate the package:
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Check around the property and with household members.
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Ask nearby neighbors or building management.
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Allow 1–2 business days, because carriers occasionally scan packages early.
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Contact the carrier and then email us if it remains missing.
LOST OR STALLED SHIPMENTS
If tracking has not updated for an extended period or your order has not arrived after the estimated timeframe, contact us with your order number. We will review the tracking and work with the carrier or fulfillment partner to determine the appropriate resolution.
CUSTOMS AND IMPORT CHARGES
International customers are responsible for applicable customs duties, taxes, or import charges unless stated otherwise during checkout. Customs processing may extend delivery times.
SEPARATE PACKAGES
Orders containing multiple items may arrive in separate packages and receive separate tracking numbers.
CONTACT
For shipping assistance, email supportglowwestern@q4enterprises.shop with your order number.