Refund policy
Return & Refund Policy
REFUND AND RETURN POLICY
Last updated: August 16, 2026
We want you to feel confident ordering from Glow Western. Please review the following conditions before requesting a return.
30-DAY RETURN PERIOD
You may request a return within 30 calendar days after your order is marked delivered.
To qualify, merchandise must be unworn, unused, undamaged, and returned with its original packaging and accessories. Shoes showing outdoor wear, stains, scuffs, odors, damaged soles, or other signs of use may not qualify.
STARTING A RETURN
Before mailing anything, contact support@glowwestern.com with:
• Your order number
• The email used to place the order
• The reason for the return
• Clear photographs if the item is damaged, defective, or incorrect
Returns sent without prior approval may not be accepted.
RETURN SHIPPING
For preference-based returns, including ordering the wrong size or changing your mind, the customer is responsible for return shipping.
If we confirm that an item arrived damaged, defective, or materially different from the item ordered, we will provide an appropriate resolution at no additional cost.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact us within seven days of delivery if an item is damaged, defective, or incorrect. Include clear photos of the product, packaging, and shipping label so we can investigate promptly.
REFUNDS
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are nonrefundable unless required by law or the return resulted from our error.
Banks and payment providers may require 5–10 business days to post an approved refund.
CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment has started or a tracking number has been assigned.
If an order has already shipped, it must follow the standard return process after delivery.
EXCHANGES
For a different size or color, contact us. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
NONRETURNABLE ITEMS
Gift cards, items marked final sale, and products showing signs of wear or damage caused after delivery cannot be returned unless required by law.
UNAUTHORIZED REFUSALS
Refusing delivery or returning an order to sender does not automatically qualify it for a refund. Contact us first so we can provide the correct instructions.
Nothing in this policy limits any rights available under applicable consumer-protection law.
CONTACT