Return & Refund Policy

At Veluna, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Include all original packaging and accessories
• Be accompanied by proof of purchase

To begin a return, please contact our support team before sending your item back.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work quickly to make it right by sending a replacement or issuing a refund when appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable.

Exchanges

We currently replace items only if they are defective, damaged, or arrive with a manufacturing issue.

Non-Returnable Items

For hygiene and safety reasons, products that have been heavily used, altered, or damaged after delivery are not eligible for a refund.

Order Changes & Cancellations

Orders are processed quickly. If you need to change or cancel an order, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.

Contact Us

If you have any questions regarding your return or refund, please contact our customer support team. We're happy to help.